Travel

 

Your Guide to the Fest


ACCESSIBILITY

All venues are handicapped accessible.  

Accessible portable bathrooms for those attending outdoor shows are located: 

The free Shuttle sponsored by Harris Beach PLLC, is wheelchair accessible, has WIFi and can be located via GPS. (See shuttle info below)
 
Individuals needing assistance may call the Festival office in advance at (585) 454-2060 or see a volunteer at venue entrances. Individuals being dropped off may pull up at the corner of Main St. and Gibbs. 
 

AIRPORT

Distance from the airport to the festival is about 15 minutes. 
Greater Rochester International Airport Information
 

ATMs

Courtesy of our presenting sponsor, M&T Bank, ATMs are located in several locations around the festival. See the map for exact locations. 

BIKE RACKS

Located in the parking lot of the Rochester Regional Health Big Tent at the corner of Main and Chestnut

BUS ROUTES - ROCHESTER TRANSIT SERVICE

There may be minor bus route detours due to festival-related street closures; check myRTS.com or call 585-288-1700 for details.

EATING 

Download Food Guide - We've Put it All Together For You! 
 
We offer a wide variety of food and beverages at the festival on:
Food and beverages are also served at the following Club Pass venues.  There are also many restaurants in the festival area.
 

FIRST AID TENT

Provided by Rochester Regional Health. Located outside the Merchandise Tent on Jazz Street near East Main St. 

INFORMATION | PROGRAM GUIDE | BROCHURES | SCHEDULE | QUESTIONS

LOST & FOUND

Please go to the Ticket Office at the corner of 100 East Ave.  Open 10 AM - 11PM daily during the festival. Write your name and cell number on your Club Pass so that you can be notified if lost. 

MERCHANDISE

Get official posters, apparel, portable seats, and other great gear are available in the Merchandise Tent on Jazz Street (Gibbs St.) during the festival. Limited items also available online. Open 4:00-11:00PM daily.

PARKING

XRIJF is held in downtown Rochester, NY in the East End Cultural and Entertainment District. All venues are within walking distance of each other so park once and walk to everything.

The Festival does not operate any parking but there are many surface lots and ramp parking garages conveniently located near festival venues. Please note, many side streets will be closed. 

Please read the signs and make sure that parking is allowed wherever you are parking. Many lots are private for the use of their patrons only, so cars will be towed. The Festival cannot take any responsibility people who park illegally.

PHOTOGRAPHY NOTICE

The use of cameras (still, video, cell phones) and recording devices is strictly prohibited at all indoor concerts at XRIJF. Photography is permitted only by credentialed photographers in designated areas. Concertgoers are asked to please abide by these guidelines out of respect for the artists and others in the audience.  Anyone not abiding by these rules will be asked to leave the venue. 

RESTROOMS

Restrooms are located inside every venue. There are also portable bathrooms outside of the Rochester Regional Health Big Tent, the alley adjacent to Kilbourn Hall, along the Avangrid/RG&E Fusion Tent, and on Chestnut Street during the Friday and Saturday concert

RIDESHARING WITH UBER STARTS JUNE  29th 

We are pleased to welcome Uber as an XRIJF sponsor. Just in time for the last three days of the festival, Uber is officially launching in Rochester on June 29 and riders will be able to start requesting Uber rides on this date. The Xerox Rochester International Jazz Festival is the first major event that Uber is sponsoring in Rochester. Download the Uber iphone or android app to register.

SHUTTLE SERVICE

Look for our new shuttle bus this year that is accessible and accommodates two wheelchairs. It will circulate all 9 days of the fest from 3PM–Midnight stopping at key festival venues. Onboard WiFi and GPS tracking. Look for shuttle stop signs. Shuttle route loop takes approximately 30 minutes. Sponsored by Harris Beach PLLC.

Free onboard WiFi.

Where’s the shuttle? Download the app or visit the web and find it fast! iPhone app: Teletrac. Website: fd10.teletrac.net Account ID: 320670 Username: 524 Password: linq

  • Radisson Rochester Riverside (corner of St Paul and Bragdon Pl)
  • Main St. and Chestnut St. 
  • North Chestnut (Harro) 
  • Main St. and Scio 
  • Broad St. (Xerox Auditorium) 
  • East Ave. and Winthrop St. (Little Theatre) 
  • East Ave. and Lawrence St. (Anthology) 
  • East Ave. and Prince St. (Lyric Theatre) – Sun June 25  thru Thu June 29 only

STREET CLOSINGS

 Gibbs Street (From East Ave to E. Main) 

 Chestnut (From E. Main to East Ave)

East Ave between Chestnut and Scio  - closed June 23 - July 1  (4-11 p.m.)

East Ave (From E. Main to Scio) and Chestnut (From Broad to East Ave)

 Main Street (from Gibbs to Chestnut-not to include Gibbs or Chestnut)

 Midtown Stage at 275 East Main Street (Parcel 5) -  the following streets are closed:

July 1 – 7:00AM-Midnight  

 July 1 – 3:00PM-Midnight 

TICKETS

  • Headliner show and Club Pass tickets if still available – purchase online at rochesterjazz.com, or visit the Jazz Fest Ticket Shop at 100 East Ave open now through June 22 from 10PM–5PM and daily during the fest June 23 - July 1 from 10AM–11PM. 
  • Club Shows – enter with the Club Pass or $30/$35 cash only at the door. First-come, first-served for everyone, no reserved seating, no advance sales. Redeem your Club Pass ticket before you attend any shows at Ticket Shop now through the festival or in the Merchandise Tent during the festival. Tickets cannot be redeemed at venues. See tickets for more info.
  • Free Shows – no tickets required, all shows rain or shine.
  • Ticket Shop - located at 100 East Ave Hours: now through June 23 from 10am-5pm; June 23 - July 1 from 10am-11pm. 

VISITOR INFORMATION

 For information on things to do during the day while you are in Rochester see 

WHAT TO  BRING

  • For free shows you can bring lawn/stadium chairs
  • Your tickets and Club Pass! (Please write your name and cell number on your pass.)

WHAT NOT TO BRING

  • Pets, Coolers, or Food

WHERE TO STAY

Radisson Hotel Rochester Riverside is the Official Hotel of the Festival 

  • Jam Sessions nightly during the Festival
  • Within walking distance from the Festival. 
  • 120 E Main St. Rochester, NY, 14604  | (585) 546-6400
  • Reservations: +1 (800) 333-3333 ( US/Canada Toll-free )
  • Take advantage of the Radisson's exclusive offer - get a one-day Club Pass when combined with a hotel stay.  
 For other places to stay see Visitor Information above.
 

 

Tickets

  2017 FESTIVAL TICKET INFORMATION

 

Ticket Shop

Location:  100 East Ave, Rochester NY (at the corner of Gibbs Street) 
Hours: June 5 - June 22- 10AM - 5PM, Monday - Friday, closed weekends.
Hours: June 23 - July 1 open daily 10AM - 11PM 
See street closings. Gibbs Street between East and Main St. is closed throughout the fest to traffic. East Ave near the shop is also closed for Fri/Sat night shows. Park and walk to the shop.  
 

Get Ticket Announcements

Get the inside scoop. Sign up for our free e-newsletter and get all the latest news including daily updates during the Festival. 


Headliner Series Show Tickets 

Prices plus services charges of $7 per ticket, $9 per ticket if mailed. Ticket prices are the same for children, adults, students, and seniors.  The Club Pass is not good for Headliner Series shows. Bring your e-ticket receipt printed out or on your smartphone to be scanned at entry. 

Will Call for Headliner Show Tickets
Will Call Tickets for Eastman Theatre headliner shows will be available one hour before the show at 7:00 p.m. n the Eastman Theatre lobby. Look for the Will Call Table.  
 
Doors open at 7:15 p.m. at Eastman Theatre
 
Eastman Theatre Box Office is open at 7:00 p.m.

Free Shows

You do not need tickets for any free shows.  All shows go on rain or shine.  Food and beverages available at all outdoor stage venues,  Bring lawn chairs or stools. 
 

Club Pass Series Passes, Tickets, Shows & Information

Redeem Your Club Pass Ticket Now for Your Pass

To get your Club Pass and lanyard, please bring a print-out of the ticket receipt you received confirming your purchase -  or the receipt on your mobile device and bring it to the Jazz Fest Ticket Shop at 100 East Ave, Rochester NY.  The Shop is at the corner of East Ave and Gibbs Street

Please redeem your Tickets before you attend any shows. 

Ticket Shop Hours:

June  5 - June 22 - Open from 10 AM - 5 PM - M-F 

June 23 - July 1 - Open from 10 AM - 11 PM 

 

Club Pass Series Venues
221 Shows, 13 Venues
Doors open 30 minutes before shows at all venues. Seating is first-come first-served with Club Pass or by paying single entry cover charge at the door only.
 
  • Christ Church
  • Harro East Ballroom 
  • Hatch Recital Hall, Eastman East Wing
  • Kilbourn Hall, Eastman School of Music
  • Little Theatre
  • Lyric Theatre
  • Max of Eastman Place
  • Montage Music Hall 
  • Reformation Lutheran Church
  • The Wilder Room
  • Rochester Regional Health Big Tent (8:30/10:30 shows)
  • Squeezers Stage at Anthology
  • Lyric Theatre
  • Xerox Auditorium at Xerox Plaza
Buy 3-day Club Pass  - Unlimited access to Club Pass Series shows on any three days of your choice during the festival. $154 plus $6 service charge. You choose the days and see as many shows and come and go as you like on those days.  Your Pass will be punched on each day you use it. After the third day it is punched, the Pass is no longer valid.  Pass prices are the same for children, adults, students, and seniors.  Club Pass is NOT good at headliner shows at Eastman Theatre. Passes are NOT transferable. 
 
Buy 9-Day Club Pass -  Unlimited access to Club Pass Series shows on all nine days of the festival. See as many shows and come and go as you like. $204 plus service charge charges. Ticket prices are the same for children, adults, students, and seniors.  Pass prices are the same for children, adults, students, and seniors.  Club Pass is NOT good at headliner shows at Eastman Theatre. Passes are NOT transferable. 
 
Single entry access to Club Pass shows - $30 ($35 Kilbourn Hall) at the door. Cash only, no advance sales. M&T Bank ATMs are conveniently located throughout the festival site. Entry prices are the same for children, adults, students, and seniors.  Doors open 30 minutes before shows at all venues. 
 
Save Time in Line at Kilbourn Hall and Max of Eastman Place

At two of our busiest venues, Kilbourn Hall and Max of Eastman Place (6 PM & 6:15 PM shows only), we offer a wristband system to save patrons time spent in line and more time to enjoy other shows and activities around the festival.

Here's How It Works - Club Pass holders and those paying cash at the door may line up and receive a color-coded wristband that will specify a return time to see the show. You must be present and in line to get a wristband. Come back at your assigned time and enjoy the show!

KILBOURN – 6:00 PM shows only (Color-coded wristbands will be issued starting around 4 PM)
 
First 100 wristbands - Entrance time 5:30-5:35
 
101-250 - Entrance time 5:35-5:40
 
251-400 - Entrance time 5:40-5:50
 
MAX – 6:15 PM shows only (Color-coded wristbands will be issued starting around 4:15 PM)
 
First 50 wristbands - Entrance time 5:45-5:50
 
51-100 - Entrance time 5:50-5:55
 
101-230 - Entrance time 5:55-6:05
 
Please note: Seating is first-come, first-served, whether you have a wristband, a Club Pass or paid at the door. If you miss your assigned entrance time you can enter any time afterward up to 15 minutes before the show starts. Space will not be guaranteed if you are late. If you arrive after 5:45 (Kilbourn) or 6:00 (Max) you must go to the back of the general line. Only wristbands that are on your wrist will be accepted for entry. 
New Option to Get a Personalized Club Pass  at 2017 Festival - Here's How it Works

This year we are offering the option to personalize your Club Passes with the pass holder's name and photo.

If you do choose to personalize your Pass you will be able to get a replacement pass if yours is lost or stolen, plus you will receive a coupon for 10% off your purchase in the Festival Merchandise tent and be entered into a drawing for a pair of Club Passes to next year's festival. 

Then, starting June 5, patrons can pick up their regular or personalized Club Passes at the Festival's Ticket Office at 100 East Ave.  To pick up your passes, you must show proof of your purchase and bring your Festival Ticket Confirmation order either printed out or on your smartphone. 

FAQs on the New XRIJF Personalized Club Pass 2017

How do I get my Personalized Club Pass?

If you completed the online form and uploaded your photo, you simply bring your Club Pass Ticket receipt, either printed out, or shown on your smartphone, to the Festival Ticket Office at 100 East Ave  any time from June 5 to throughout the festival. Please note, this a new location for the Shop. The Ticket Shop is open June 5-22 from 10AM – 5PM, Monday – Friday, and from June 23 – July 1 from 10AM – 11PM.

If you didn't upload a photo just come to the Ticket Shop, get your photos taken and receive your personalized pass at that time. You must bring your Club Pass Ticket receipt with you to receive your Pass.

Why are you offering a new personalized pass?

 

For years we have gotten requests from patrons asking if there are any benefits from being a long-time loyal customer.  The personalized Club Pass is the first step in our effort to provide a rewards program for long time loyal customers.  Working with Xerox and its technology,  the option of personalized Club Passes will also enhance security at the festival and streamline the Club Pass use process during the festival.

Club Pass patrons who personalize their passes will be able to easily get their Pass replaced if lost or stolen. Plus they will receive a coupon for 10% off any purchase in the Merchandise Tent. Coupons will be provided when your personalized Pass is picked up at the Ticket Office. 

 Can I loan my pass to someone if I am not able to use it?

As has been the case since the Festival began in 2002, each Club Pass may be used by only one person, the person who purchased the pass or the person who received a Pass as a gift. Passes are non-transferable. 

 How and where do I pick up my pass? 

You may pick up your personalized Club Pass at the Jazz Fest Ticket Shop June 5-22 from 10AM – 5PM, Monday – Friday, and from June 23 – July 1 from 10AM – 11PM. You must bring either: 1) A printout of your Ticket Receipt 2) The receipt shown on your smartphone 3) Or, your order number.

I haven’t purchased a pass yet but plan to. Do I still buy the pass at rochesterjazz.com?

 Yes! You can buy a pass anytime up to and during the festival. Purchase online at www.rochesterjazz.com. Click on 3 or 9 Day Pass, choose ticket delivery option and check out. Simple as that!

 Will this increase the price of the pass?

No, Club Pass prices remain the same.

Who will have access to my photo and information?

The online photo upload personalization process is a secure process. Your information is never shared with any organization outside of the Xerox Rochester Internal Jazz Festival.

If I lose my pass, will I be able to get a new one?

If you have a personalized pass, yes.  Just come to the Festival Ticket Office and a replacement Pass will be issued. If you do not have a personalized pass, it cannot be replaced.  

If I forget to bring my pass what do I do? If you have a personalized pass and forget to bring it, please go to the ticket shop and advise the ticket staff who will alert the venue manager of your situation. Verification of ID and pass validity is required. 

 

 I don’t like how my photo looks on my Pass. Can I have it retaken?

You will have a chance to review your photo online but once you submit your photo, you will not be able to change it afterwards. So make sure we can see only your smiling face!

Thank you for being a loyal XRIJF Club Pass Patron. We’ll see you on Jazz Street!

 


XRIJF Online Ticketing System

When you purchase tickets via the rochesterjazz.com secure ordering system you will receive a unique patron ID and E-ticket with a barcode. Customers then have several options as to how to redeem their E-tickets.

Only one scan per bar code is possible.  All online sales final. No exchanges, no refunds.

All headliner tickets will be scanned at the point of entry to Kodak Hall at Eastman Theatre.

Terms & Conditions
RIJF LLC offers tickets for our club pass series shows and headliner shows via 
Century Payments /Authorize.net. We are a PCI Compliant Company.
RIJF LLC is located at 250 East Avenue, Rochester, New York 14604 585-454-2060
Email: tickets@rochesterjazz.com  Fax: 585-454-2061
All transactions are conducted in US Dollars
Customer Service Tel contact 585-454-2060
Delivery service is via E-Tickets, or by USPS standard First class mail. 
If purchasing for home delivery, please allow 4-7 business days for delivery.
Country of Origin for RIJF LLC is USA
Authorize.net and RIJF LLC are PCI compliant 
 
No refunds or exchanges. Once redeemed for an official pass, the pass is not transferable.  The resale of ticket for more than its face value without the written consent of the Xerox Rochester International Jazz Festival  (XRIJF, d/b/a RIJF, LLC) is prohibited by law.  As a festival patron, you assume all risk and danger incidental to attending festival performances, inside and outside any and all venues whether occurring prior to, during, or after said show(s). 
You assume all risk and danger of being injured in any manner and you agree that the management, its agents, and the performers are not responsible or liable for any injuries resulting from such causes. 
 
No alcohol, drugs or weapons are allowed in any XRIJF venues. Food or glass containers may be allowed in some XRIJF venues, solely at the discretion of venue management.    No recording devices, still or video cameras permitted in any festival venues. No transmission or aiding in transmitting any description, account, picture, or reproduction of any festival performance. You hereby consent to the reasonable search for alcoholic beverages, drugs, or weapons.    You hereby consent to the use of your image or likeness incidental to any display, transmission, or reproduction of the event. Festival staff reserve the right to refuse admission or eject any person whose conduct is deemed by the festival to be disorderly or who fails to comply with the terms and conditions herein. In the event of a cancellation for which there is no rescheduled date, a refund for this ticket may be issued at the option of the festival and may not include additional ticketing fees (i.e., ticketing operations fee, shipping fees, etc.).
 
06/21/2017

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